Terms & Conditions
Modification of these Terms & Conditions
Alphonse Marcel reserves the right to change the terms, conditions, and notices at any time, and such modifications shall be effective immediately upon posting of such changes. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the alphonsemarcel.com website. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement, and the modified agreement shall apply to existing content uploaded to the website at the time of the modification.
When you visit alphonsemarcel.com or send email to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. We will communicate with you electronically, by telephone or by facsimile. It is further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Copyright and Licenses
The entire contents of this website, including but not limited to: Text, graphics, logos, button icons, Flash movies, images, audio clips, digital downloads, data compilations, and software, are the property of alphonsemarcel.com or the original content uploader or uploaders, its content suppliers or its clients and are protected by Domestic and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of alphonsemarcel.com.
You may print or download portions of the materials from various areas of this website solely for your own non-commercial use - unless there is a prior arrangement or agreement with Alphonse Marcel or the owner of the design regarding the commercial use of said items - provided that you agree not to change or delete any copyright or proprietary notices from the materials.
alphonsemarcel.com grants you limited, non-transferable, license to access and make use of this website including the download of 3D print files. This website or any portion of this website may not be reproduced, redistributed, duplicated, adapted, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of alphonsemarcel.com or its relevant licensors. You may not access any content on the website (including, without limitation, 3D print files) for any other reason except your non-commercial, personal use solely as intended through the web interface.
You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or form) of alphonsemarcel.com without our express written consent. You may not use META tags or any other "hidden text" which utilize any derivative of our domain or business name without the express written consent of alphonsemarcel.com.
You are hereby granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Alphonse Marcel so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter.
Under certain circumstances on alphonsemarcel.com, you may upload 3D printable files in relation to a content or competition. Such contests/competitions may have additional terms and conditions brought to your attention at the time of entry.
By visiting the alphonsemarcel.com website, you agree that the laws of France will govern these Terms & Conditions and any dispute of any sort that might arise between you and Alphonse Marcel.
Any dispute relating in any way to your visit or access of the Alphonse Marcel website or to the products or services you purchase through the Alphonse Marcel website shall be submitted to binding arbitration within France.
You agree to indemnify, defend and hold harmless Alphonse Marcel, its officers, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website from and against all losses, expenses, damages and costs, including legal fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the Alphonse Marcel website.
Given the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, email, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the France or the country in which you reside.
Alphonse Marcel failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms & Conditions. Alphonse Marcel may assign its rights and duties under these Terms & Conditions to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.
Please send notices by care of email to contact us.
alphonsemarcel.com is a french company
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Alphonse Marcel. Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
1. Refund of a Digital Product Purchase
Alphonse Marcel primarily sells non-tangible irrevocable goods. Under most circumstances, we do not issue refunds after a product is distributed, and you are responsible for understanding this upon purchase.
Please note, if you want to request a refund for your purchase of a digital product, the request has to be made within 14 days after the purchase. And we usually only process a refund for the following reasons:
1. You were charged more than the price listed on the checkout page.
2. You received misleading information.
Please note, once the refund is issued, you may lose access to purchases, certain downloads, your content, or future updates.
2. Subscription Service
2.1 Store Manager
The Store Manager subscription service is operated by Alphonse Marcel, therefore all subscribers to Store Manager must comply with our Terms and Conditions as stated within this page.
Pricing and Refund: The Store Manager subscription price will be made clear to you on our subscription pages or otherwise during the subscription process. You agree to pay the price at the rate notified to you at the time you take out your subscription. Please note, the subscription fees are non-refundable.
Cancellation: Store Managers need to cancel their subscription prior to the end of the month cycle, if you want to avoid the next month's charge. You can review your subscription and cancel it in your profile > settings > subscriptions. If you do not cancel your subscription by the end of the month cycle, you will be required to make your next bill payment and your subscription will continue until the end of the next billing period.
If you have any questions or concerns. Please contact Designer Relations Team at contact us
2.2 Alphonse Marcel subscription
The Alphonse Marcel subscription service is operated by Alphonse Marcel, therefore all subscribers to Alphonse Marcel must comply with our Terms and Conditions as stated within this page.
Pricing and Refund: The Alphonse Marcel subscription price will be made clear to you on our subscription pages or otherwise during the subscription process and may vary from time to time. You agree to pay the price at the rate notified to you at the time you take out your subscription. Both annual and monthly subscriptions are non-refundable.
Cancellation: Alphonse Marcel subscribers need to cancel their subscription prior to the end of the month or annual cycle, if you want to avoid the next month's or year’s charge. You can review your subscription and cancel it in your profile > settings > subscriptions. If you do not cancel your subscription at the end of the month/year cycle, you will be required to make your next bill payment and your subscription will continue until the end of the next billing period.
3. Refund of a Tangible Product Purchase
The Alphonse Marcel refund policy for tangible products complies with France consumer rights regulations.
We will accept refund requests anytime before orders are dispatched. We will also offer a refund to customers if Alphonse Marcel has been told within 14 days of you receiving our goods that you want to cancel. You have another 14 days to return the goods once you’ve informed us.
Once we receive the returned product in an acceptable condition, we will refund you the full amount (excluding any applicable postal charges we have incurred) within 3-5 business days.
There are a couple of common scenarios where we will not accept refunds:
1. damaging an item by trying to repair it yourself or getting someone else to do it (though you may still have the right to a repair, replacement or partial refund).
2. you no longer want an item after you have received it.
Repairs and replacements:
If you have ‘accepted’ an item, but later discover a fault, Alphonse Marcel might provide a repair or replace it. You can still reject the item after it’s been repaired or replaced.
We also review refunds case by case, if you need further assistance, please contact us.
*Note, Alphonse Marcel reserves the right to change or modify the current terms and conditions with no prior notice.
ADDITIONAL TERMS & CONDITIONS APPLYING TO DIGITAL FILES OF OBJECTS SOLD
By making a purchase on alphonsemarcel.com, you are implying that you accept these Terms and Conditions. The Terms and Conditions may be amended and updated occasionally so please spend a few minutes checking that you are happy with the details below.
Placing an Order
You will be asked to register an account or sign into an existing account when you confirm an online order with us. This allows us to track your orders once they have been placed.
You can modify your order at any point during the Checkout process until you confirm your payment details. You can review the contents of your Basket, add or remove items or correct any errors in your personal details. Your Basket will show you the total cost of your order, which will include the cost of the items and other charges (if applicable). You will be given the opportunity to review and accept a summary of your order details before proceeding to payment and confirming your order.
Once we have received your order and confirmed your payment details, we will provide you with an Order Reference Number. This Order Reference Number will also be contained within an e-mail entitled “Order Confirmation” that will automatically be sent to your registered e-mail address when your order have been successfully completed. This e-mail confirms that we have received your order.
All of our correspondence with you will be sent to the e-mail address provided by you when you register an account with us. Please check that we have the correct contact details during the Checkout process.
If, for any reason, Alphonse Marcel has to cancel (fully or partially) your order, we will fully refund you the monies that you have paid us for that order or cancelled item.
In the event of a pricing error, we reserve the right to correct the error and charge the correct price. Under these circumstances, we will contact you and notify you of the mistake and offer you the opportunity for a full refund.
Prices and Payment
The prices advertised on this site are in US Dollars as indicated. The cost of your order will be the sum of the individual products or bundles, other charges and any additional services that you may have ordered. The total cost will be clearly displayed in your Basket when you check-out and before you confirm your order. Once you have confirmed your order, you will be asked to submit your payment details. Payment will be deducted from your account once you have confirmed your payment details. Payments must be made in the currency shown on your invoice.
Payment can be made securely by most major credit and debit cards, or via Paypal (fees may apply). We do not store any card details once payment has been made (although payment processors themselves might store your payment details if you decide to do so when checking out).
In order to protect you and us against fraudulent activities, we may use information that you have submitted to confirm your identity. For example, we may check your name, address or other personal information provided by you during the Checkout process against suitable third party databases. We may also securely forward your information to our accredited identity verification partner who may keep a record of your details. All information provided by you will be treated securely and strictly in accordance with the French law n° 2004-801 du 6 août 2004.
Delivery of Digital Files
Once we have received confirmation of your payment, we will process your order. The items bought will be available as downloadable files directly from alphonsemarcel.com when logged in with the account used during your confimed purchase.
Alphonse Marcel and the file owner reserves the right, at any time, to modify, suspend, or discontinue the files or any part thereof with or without notice. You agree that Alphonse Marcel and the file owner will not be liable to you or to any third party for any modification, suspension, or discontinuance of the files.
Problem with your orders
If you have a problem with your order, please notify us via the contact methods described below. We will get back to you as soon as possible.
Alphonse Marcel subscription
The Alphonse Marcel subscription service is operated by Alphonse Marcel, therefore all subscribers to Alphonse Marcel must comply with our Terms and Conditions as stated above.
Pricing: The Alphonse Marcel subscription price will be made clear to you on our subscription pages or otherwise during the subscription process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you take out your subscription. Both annual and monthly subscriptions are non-refundable. Please note, unless otherwise indicated, Alphonse Marcel subscription prices stated on our website are inclusive of any applicable VAT or sales or similar taxes.
You can contact us in the following ways:
E-mail: Please send an e-mail to the Contact Us link.
These Terms and Conditions, all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by French law and are subject to the non-exclusive jurisdiction of the french courts. We do not accept amendments to these terms and conditions.